Terms and Conditions

Please see the terms and conditions on your purchase below:

Because Heirloom is a small company we believe that we can offer a personal touch. It is our intention that your shopping experience is as stress free as possible. We try to ensure that all the information on the site is accurate and up to date. However, if you feel you would benefit by talking to us directly, please contact us on 01328 738950. If we are not able to take your call please leave your name, number or email address and a message, we will get back to you as soon as possible.


Payment Options:
We currently accept payment via the website with Visa, Mastercard, Switch, Eurocard and Delta.

Returns:
In the event of any product having to be returned, please contact us first on the phone number above.  If the clothes do not fit and you wish to return them they must be in shop condition with the labels still on.

If an item is faulty you can return it for either an exchange or refund. Postage will be refunded on goods returned because of faults. Please be aware that the parcel is your responsibility until it reaches us, we advise that you get a proof of postage certificate before sending.

Privacy Policy:
We do not ask you to submit any sensitive details for submission across the internet. We do not store any personal information about you or retrieve any such information from your computer. The site does use a technology known as 'sessions', similar to cookies. This stores information about the content of your shopping basket as you browse the site and as such, has to reside on your hard drive. This information is deleted, when you have finished browsing.

Complaints:
In the unlikely event that there is a problem with any of the services, please let us know as soon as possible. We know that complaining can be difficult, so we hope to make it stress free.  Please write to Annie Gordon, Heirloom, Emma's Court, The Green, Burnham Market, Norfolk, PE31 8HD. Or e-mail us at info@heirloomtoysandclothing.co.uk

Colour Matching: 
While colour photography and printing are as accurate as possible, slight variations from the origional may occur due to differences in monitor types.

Product description.
While we take all reasonable care to ensure that all descriptions, details and prices of products appearing on our website are correct at the time the information was uploaded, the information appearing at any time may not reflect the exact position at the moment you place an order.

Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colours of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible

Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. 

Replacement of damaged goods
It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of damaged goods the Customer should contact Heirloom Ltd  within 3 days of receipt of the goods and we will replace or refund the items concerned.

Unforeseen Circumstances
Whilst every effort will be made to meet customers’ orders/requests, cancellations or variations may be necessary as a result of an act of God, war, strike, lockout, labour dispute, fire, flood, severe weather or other causes beyond the control of Heirloom Ltd.

Disclaimer
Heirloom Ltd  has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. In the event that an incorrect price or description is displayed on our website, Heirloom Ltd  reserves the right to abstain from fulfilling the order at that price. The customer will be notified and given the choice to proceed with the order or to cancel. All prices quoted are inclusive of VAT where applicable. 

To the extent permitted by applicable law, Heirloo Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Heirloom Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. While we endeavor to keep the information up to date and correct, any reliance you place on such information is therefore strictly at your own risk.